Frequently Asked Questions
Everything you need to know about bringing comfort and warmth into your home.
How do Stoov infrared heating products work?
Our products utilize safe, long-wave infrared technology to heat you directly rather than the air around you, providing immediate warmth and energy efficiency.
What is the typical shipping time for my order?
Orders are typically processed within 24 hours. Depending on your location, standard shipping usually takes between 3 to 5 business days.
Are the cushion covers machine washable?
Yes, most of our outer covers are removable and machine washable at 30°C. Please check the specific care label on your product for detailed instructions.
What is your return policy?
We offer a 30-day return window. If you are not completely satisfied with your purchase, you can return the product in its original condition for a full refund.
How long does the battery last on a single charge?
Depending on the heat setting used, our high-capacity batteries provide between 3 to 8 hours of continuous warmth.
Do you offer a warranty on electronic components?
Every Stoov product comes with a 2-year limited warranty covering manufacturing defects in both the heating element and the battery.